Help

Support

We're glad to help with the app, an order, a repair or an appointment.

Email onlinesupport@springersjewelers.com, or contact your store.

Common questions

How do I sign in?

Use the same customer account you use on springersjewelers.com. Shopify emails you a one-time code; there's no password to remember. Browsing doesn't need an account.

Why can't I see my pieces or repairs yet?

After you sign in, the app connects your account to your Springer's history. We may send a six-digit code to the email or mobile number we have on file to confirm it's you. If more than one record could be yours, a team member checks it by hand, usually within a business day.

How current is my repair status?

The status updates from our store system several times a day. The app shows when it was last updated. For anything urgent, call your store.

Can I message my advisor?

Yes. If in-app replies aren't switched on yet, your advisor sees your message and will call or email you back.

How do I delete my account?

In the app, go to My Springer's → Account → Delete account. This deletes what the app stores about you (your wishlists, hints, dates, documents you added and notification settings). Your springersjewelers.com account and our store records aren't affected; to ask us to delete those too, email us.

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